How much notice is needed to book in my order? I recommend making a booking as soon as possible as I only take on a limited number of bookings a week and normally book up 3-4 weeks in advance. Availability is updated on the Request a Quote & Availability page regularly, so please use that to see if I have a slot free for your date.
Can I meet with you to discuss my order? Orders are placed via the online form and e-mail. If you wish to discuss your order in person, you can arrange an appointment to meet, but there is a consultation fee charged. Meetings take place at a local coffee shop on a Monday or Tuesday between 9:30am and 2:30pm and Saturday or Sunday between 10:30am and 12 noon. All wedding cakes come with a 30 minute consultation.
How much will my order cost? The cost of your order is determined by a number of factors such as size, flavour and design. When working out a quote for you all these factors will be taken into consideration and detailed on your quote. As a guide, I do issue minimum prices on the pricing page, but please note that these are for very simply decorated cakes, cupcakes, cookies and macarons.
How can I confirm a booking? If you are happy to proceed after receiving your quote, I will send through an invoice for a 40% non-refundable deposit. Once paid your booking is confirmed and the final balance is due 3 weeks prior to delivery for weddings and 1 week prior to delivery/collection for all other events.
How do I make a payment? All payments are made through MYOB’s online payment portal (Visa, Mastercard or BPay) or by direct transfer to CCP’s bank account.
Do you hire out cake stands? Yes! I have a number of cake stands to hire that can been seen here. Please click on the photo of each cake stand to see rates, hire terms and the security deposit required. Security deposits are refundable, as long as the stand is returned in the same condition as it was hired out.
Do you offer delivery? Yes I do for a fee – please enquire how much at the time of booking. All wedding cakes come with a full delivery and set-up service.
Will my order be packaged or do I need to bring anything to take it home in? All orders come packaged in a box ready for you to take home. When taking your order home I recommend placing it on a non-slip flat surface such as the passenger footwell or asking someone to hold it for you and taking care to avoid hard breaking and taking corners slowly. Please make sure your car is cool and do not leave your cake in the car!
What are the collection times? Collection times are between 9:30 and 10:30am Monday to Thursdays, between 9:30 and 10:30am and 4:30 and 5:30pm on Fridays and between 9 and 10am on Saturday and Sundays. Where possible, CCP may be able to offer an alternative time but all collection times are to be confirmed at the time of booking and can only be changed with prior agreement.
How do I store my cake? Buttercream iced cakes are best stored in the fridge in the box they were supplied in and taken out 1-2 hours prior to consumption as they are best served at room temperature. Fondant cakes, cookies and cupcakes should be stored in a cool place (NOT the fridge), away from direct sunlight. Macarons are best stored in the fridge until you are ready to serve them.
How do I cut my cake? Before you collect your cake I will e-mail you a cutting guide to help you get the most from your cake. I recommend cutting your cake in rows, rather than the traditional wedges.
What are CCP’s serving sizes? CCP’s servings are: Coffee (2.5cms x 2.5cms) or Dessert (2.5cms x 5cms) and a cake is approx 12cms tall (standard height) 16cms tall (extended height) and 24cms tall (double height – two standard height cakes stacked and iced to look like one cake).
Do you make gluten, lactose, nut free etc cakes? I do make gluten and nut free cakes, but please be aware that all cakes are made in a kitchen that contains milk, wheat, nuts, soy and other allergens.Whilst every effort will be taken to avoid contamination, it is your responsibility to notify your guests of this risk and hold us not responsible for allergic reactions.
Can I add flowers to the cake myself? No, I do not recommend adding flowers to your cake by yourself. Flowers need to be non-toxic and added in a food safe manner – I have attended a number of courses on what flowers to use and how to apply them to a cake safely so you can be sure that you are in safe hands. I source all flowers from Hannah Etherington Flowers in Claremont to ensure the freshest and best looking blooms.